We understand there are times when an unforeseeable event may cause you to be late for your scheduled appointment. We will always do our best to accommodate you, however when we reserve time for our guests, we require all of that time to provide you with the best quality work possible. When you are late, it decreases our ability to accomplish this. If you arrive more than 15 minutes late for a color service or 10 minutes late for a haircut, your appointment may be rescheduled in order to meet the needs of those who are on time for their pre-reserved visit. At Elle Marie Hair Studio we pride ourselves on working as a team and will gladly work together, doing our best to accommodate our guest's appointments. However, in the rare case we are unable to accommodate a guest due to decreased time, it will be considered a missed appointment.