What if I am running late for my appointment?
We understand there are times when an unforeseeable event may cause you to be late for your scheduled appointment. We will always do our best to accommodate you, however when we reserve time for our guests, we require all of that time to provide you with the best quality work possible. When you are late, it decreases our ability to accomplish this. If you arrive more than 15 minutes late for a color service or 10 minutes late for a haircut, your appointment may be rescheduled in order to meet the needs of those who are on time for their pre-reserved visit. At Elle Marie Hair Studio we pride ourselves on working as a team and will gladly work together, doing our best to accommodate our guest’s appointments. However, in the rare case we are unable to accommodate a guest due to decreased time, it will be considered a missed appointment.
What if I miss my appointment or have to cancel?
Elle Marie Hair Studio requires 24 hours’ notice on all cancellations.
We understand that appointments can occasionally slip your mind and therefore offer several reminders prior to your appointment. These include email reminders 5, 3, and 2 days prior, a text reminder 1 day prior, and a phone call 2 days prior for a color appointment.
Should you fail to show up for your appointment within 15 minutes of the scheduled start time, a No Show Fee of 50% of the services scheduled will be charged to the credit card associated with your account upon the first occurrence. If you do not have a credit card on file, a Booking Hold will be placed on your account until the balance is paid in full. Upon the second occurrence, the fee increases to 75%, and 100% after the third occurrence.
While Elle Marie appreciates all of our guests as a whole, our commission-based stylists rely on each and every guest to accommodate their own personal finances. If you are unable to attend an appointment, we would greatly appreciate your help in providing us as much notice as possible to allow our stylists to offer that time slot to other guests.
What forms of payment to you accept?
We accept cash, debit cards, and American Express, VISA or MasterCard.
Do you offer a referral program?
Yes we do! Refer a friend and you’ll both receive $20 off a cut and color combo ($10 for haircut alone). In fact, we have many guests who like to rack up as many referral bonuses as they can in order to eliminate costs of maintaining their hair. Send in all your friends and do the same and redeem all your bonuses at once! It’s a WIN/WIN!
Certain conditions may apply. While the individual referral bonuses earned can be combined, the referral bonus can not be combined with any other offer and is subject to change without notice. Offer is good for a one time service discount for both referral guest on initial visit and referring guest. Not applicable for retail or gift card purchases.
Do you sell gift cards?
Yes we do! We offer gift cards in any dollar amount. Gift cards can be purchased either in store or online.
Can I book online for my service?
We happy to offer online booking for Color, Haircuts, Facial Waxing, and Styling services! Please visit our Online Booking page to make a reservation.
To reserve any other appointment, please call the salon directly for personalized assistance from our Guest Service Administrators.
Alderwood – (425) 640-6555
Mill Creek – (425) 402-1900
Snohomish – (425) 397-8883
Woodinville – (425) 482-9199
If I have a medical scalp condition, can I still receive a hair service at Elle Marie?
The Washington State Department of Licensing Cosmetology Law Book WAC 308-20-110 Section E states that:
“A licensee must not perform or continue services on a client with visible open sores, inflamed skin, rash, or parasitic infestations.”
We will gladly perform hair services on guests with medical scalp conditions, so long as our stylists do not observe anything that may violate the terms of WAC 308-20-110 Section E.
Our stylists are not medical professionals and cannot provide you with a medical diagnosis, however we are trained to take a cautious approach. In some instances, our stylists may deem it necessary to discontinue services out of consideration for the health and safety of our employees and guests.