COVID-19

Due to the statewide emergency proclamation to prevent the spread of the COVID-19 virus, salon services at all four Elle Marie Hair Studio locations are temporarily suspended. We have also made the difficult decision to temporarily suspend all reservation booking until further notice. Our hearts go out to all those who have been impacted, including those of our staff here at Elle Marie.

Hair salons will be allowed to re-open as a part of Phase 2 in Washington State. As of now, we do not yet have a confirmed date for when Phase 2 will start for our counties. We will begin accepting reservations as soon as we have that date.

CONTENTS

SAFETY & SANITATION

In accordance with the Official Phase 2 Personal Services COVID-19 Requirements, we have implemented the following measures to ensure the health and safety of our team, our guests, and our community:

GUEST EXPECTATIONS

Prior to your reservation, you must complete a Service Agreement Form. These forms are included in your confirmation email, but are also be available to sign when you arrive. We encourage you to submit this required form prior to arriving for your reservation, both to familiarize yourself with what to expect and to eliminate touch points within the salon.

Masks or other facial coverings are to be worn by every individual within the salon at all times. If you do not bring a mask with you, we will have disposable masks available for purchase when you arrive or $2 + tax.

When you arrive, you will check in at our Sanitation Station. Your temperature will be checked by a Guest Service Administrator, your hands will be sanitized, and you will complete the Service Agreement if you have not done so already.

We are unable to offer our in-salon waiting area at this time. If we cannot immediately seat you for your service, you will be asked to return to your vehicle to wait. We will call or text you when your service provider is ready.

Unfortunately, only individuals who are actively receiving a service are allowed within the salon. Please arrive alone to your appointment.
For guests under 18, a parent or guardian may be present for the consultation only. Exceptions can be made for those requiring a caretaker as our schedule allows.

Please only bring items that are essential for your service into the salon, such as a beverage, payment method, and phone. All other personal items, such as jackets, purses, laptops, and food must be left in your vehicle or at home.

Cash payments are STRONGLY discouraged at this time. If you would like, we are able to securely store your credit card information on file so that your transaction can be touchless.

Please arrive to your service with CLEAN and DRY hair.

A clean and sanitized cape will be provided for your service. Additional protective wear for chemical services such as their color gowns will not be provided at this time. It is suggested to wear something that may get color on it. Elle Marie Hair studio assumes no responsibility for clothing items that are damaged in any way during your service.

While it breaks our hearts, right now we unfortunately cannot give you a hug or a handshake. Virtual and air hugs are encouraged!

Home care products are still be available for purchase, however it must be reserved ahead of time. Home care will be set aside, sanitized, and placed in a personalized bag for you during check out.

Failure to comply with these and other potential requirements will be treated as a No Show, and all associated No Show Fees will apply.

SERVICE PROVIDER EXPECTATIONS

Elle Marie Team Memebers who are afflicted with, or shows symptoms of influenza, COVID-19 or the common cold will not be permitted on site.

All Service Providers and Guest Service Administrators have their temperatures checked and hands sanitized prior to entering the facility.

Guest Service Administrators will wear a mask or other facial covering at all times while within the facilty.

Stylists will wear a mask or other facial covering, face shield or eyewear, gloves, and an apron during your service. The required PPE will be changed between each service.

All service touch points, such as implements, workstations, and shampoo bowls, are thoroughly cleaned and sanitized between each guest.

All frequently-touched surfaced, such as door handled, counters, light switches, and restrooms, are thoroughly cleaned and sanitized every 15 – 30 minutes.

We will continue to strictly follow all safety and sanitation standards for schools, cosmetologists, hair designers, manicurists, estheticians, master estheticians, barbers, instructors, salons/shops, mobile units and personal services as outlined by the Washington State Department of Licensing.

We understand these measures take away from the experience we all have come to know and love when receiving providing a service at Elle Marie. It is our duty to “follow the rules” set forth by the State of Washington to help flatten the curve. Our hope is that all our guests and team members understand the need for these extreme measures during this time. As we all tread through these uncharted waters, we look forward to finding our new normal together.

CANCELLATION POLICY & NO SHOW FEES

Elle Marie Hair Studio requires a minimum of 24 hour’s notice for all reservation changes or cancellations.

We understand that appointments can occasionally slip your mind and therefore offer several reminders prior to your appointment. These include email reminders 5, 3, and 2 days prior, a text reminder 1 day prior, and a phone call the day of for color appointments ONLY.

Due to the new social distancing and occupancy guidelines, appointment availability is extremely limited. As such, this cancellation policy will be strictly enforced.

Should you fail to show up for your appointment within 15 minutes of the scheduled start time, refuse to comply with the required Safety & Sanitation measures, or fail to provide Elle Marie Hair Studio with the minimum required 24 hours notice for any changes or cancellations, a No Show Fee of 100% of the services scheduled will be charged to the credit card associated with your account. If you do not have a credit card on file, a Booking Hold will be placed on your account until the balance is paid in full.

While Elle Marie appreciates all of our guests as a whole, our commission-based stylists rely on each and every guest to accommodate their own personal finances. If you are unable to attend an appointment, we would greatly appreciate your help in providing us as much notice as possible to allow our stylists to offer that time slot to other guests.

EXTENDED HOURS OF OPERATION

Upon reopening, we will temporarily extend our hours of operation in order to accommodate as many guests as possible while also practicing social distancing. All four locations will be operating on the following schedule:

• Monday – Friday 7:00am – 11:00pm
• Saturday – Sunday 7:00am – 10:00pm

WHAT YOU CAN DO NOW

If you would like to start preparing to reserve your next appointment, there are a few things you can do ahead of time to make that process smoother.

SIGN UP FOR ONLINE BOOKING

Did you know that Online Booking access is automatically set up for our guests once they provide us with an email address? That means if you receive our appointment confirmations emails, you already have an online booking account! If you would like to take advantage of our Online Booking system once it reopens and think you might already have an account, follow the Forgot Password link below to check!

FORGOT PASSWORD

If you do not have an account, are having trouble accessing an existing account, or are a new Elle Marie Hair Studio guest, please submit a Support Ticket and one of our team members will get back to you.

DOWNLOAD OUR APP

In addition to appointment reservations, our app also offers additional features such as Profile Access, Appointment Tracking, Exclusive Deals, and Daily Spin & Win Prizes!


Get It On Google Play

FOLLOW US ON SOCIAL

As you know, things can change pretty fast these days. We are always posting updates on our social accounts as we learn more information. To stay in the know, give us a follow on Facebook and Instagram.

Stay safe and healthy, and we look forward to seeing you soon!