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Secret Shopper Stylist

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Secret Shopper Stylist

Name

Email

Stylist's name

Date and Location

Stylist greeted guest face-to-face and by name within 5min of scheduled appointment start time

Yes No

Given expectations for what happens next with time estimate

Yes No

New Guests: Confirmed if provided tour of space (including restrooms)

Yes No N/A

Provided space for personal belongings

Yes No N/A

Chair opened and closed by stylist

Yes No

Sanitation: work area (station, drawers, floor and chair) is clean and inviting, implements disinfected and set up with fresh towels

Yes No

Presentation: No styling products present unless promotional display

Yes No

Informed when the consultation has begun

Yes No

Began consultation face-to-face, not through the mirror

Yes No

Permission to touch their hair

Yes No

Discussed style suitability (face shape, texture, density, growth patterns, scalp condition, skin tone, hair condition, bone structure)

Yes No

Identified products currently using

Yes No

Discussed current styling routine/lifestyle

Yes No

Color or lightener services: Discussed hair history (previous technical services)

Yes No N/A

Given total price quote for the look (including home care-"Beauty Budget")

Yes No

Given estimated time length of todays service, including variables

Yes No

Topics re-stated back to guest-confirmed what you heard

Yes No

Expectations set for the result

Yes No

Asked how you would like to be styled or if you have plans after the service

Yes No

Asked for before photo for social media

Yes No

Stylist was polite and attentive for the duration of the service

Yes No

Provided glass sleeves if needed

Yes No N/A

Provided beverage and/or something to read while processing

Yes No N/A

Stylist checked in while processing every 15min

Yes No N/A

Shampoo bowl and surrounding area was visibly clean

Yes No

Water temperature checked

Yes No

Provided comfort (i.e. put feet up/asked if comfortable/extra towel)

Yes No

Shampoo twice and provided a why

Yes No

saclp massaged for at least 3 minutes/one full song and comfort level confirmed

Yes No

For treatments, massage extended to two songs (5-7mins)

Yes No N/A

Conversation and volume kept at a minimum

Yes No

Stylist cleaned shampoo bowl afterwards

Yes No

For Color: No product left behind on scalp, hairline, or behind ears

Yes No N/A

Towel dried before condition and explained why

Yes No

re-confirmed how you would like to be styled or if you have plans after the service

Yes No

Home care products chosen specifically for you

Yes No

Educated on all products used-how to use and why

Yes No

Educated on styling tips or techniques

Yes No

Provided hand mirror to see back of the style

Yes No

Service satisfaction reaffirmed

Yes No

Hair is 110% dry upon completion

Yes No

Walked to changing room and given personal belongings

Yes No N/A

Home care products that were discussed during service were pulled and staged at the front desk-verbally reaffirmed the maintanence plan

Yes No

Provided business card, sharing referral bonus

Yes No

Asked for after photo for social media

Yes No

Invited back for future services

Yes No

Thanked before handed off to front desk for check out-shown gratitude

Yes No

Notes

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