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Team Resources
Secret Shopper Stylist
Secret Shopper Support Staff Check In & Out
Secret Shopper Support Staff Phone Call
Adjustment Redo Form
Bridal Availability Update – 2024
RedBubble (Branded Apparel)
Secret Shopper Stylist
Name
Email
Stylist's name
Date and Location
Stylist greeted guest face-to-face and by name within 5min of scheduled appointment start time
Yes
No
Given expectations for what happens next with time estimate
Yes
No
New Guests: Confirmed if provided tour of space (including restrooms)
Yes
No
N/A
Provided space for personal belongings
Yes
No
N/A
Chair opened and closed by stylist
Yes
No
Sanitation: work area (station, drawers, floor and chair) is clean and inviting, implements disinfected and set up with fresh towels
Yes
No
Presentation: No styling products present unless promotional display
Yes
No
Informed when the consultation has begun
Yes
No
Began consultation face-to-face, not through the mirror
Yes
No
Permission to touch their hair
Yes
No
Discussed style suitability (face shape, texture, density, growth patterns, scalp condition, skin tone, hair condition, bone structure)
Yes
No
Identified products currently using
Yes
No
Discussed current styling routine/lifestyle
Yes
No
Color or lightener services: Discussed hair history (previous technical services)
Yes
No
N/A
Given total price quote for the look (including home care-"Beauty Budget")
Yes
No
Given estimated time length of todays service, including variables
Yes
No
Topics re-stated back to guest-confirmed what you heard
Yes
No
Expectations set for the result
Yes
No
Asked how you would like to be styled or if you have plans after the service
Yes
No
Asked for before photo for social media
Yes
No
Stylist was polite and attentive for the duration of the service
Yes
No
Provided glass sleeves if needed
Yes
No
N/A
Provided beverage and/or something to read while processing
Yes
No
N/A
Stylist checked in while processing every 15min
Yes
No
N/A
Shampoo bowl and surrounding area was visibly clean
Yes
No
Water temperature checked
Yes
No
Provided comfort (i.e. put feet up/asked if comfortable/extra towel)
Yes
No
Shampoo twice and provided a why
Yes
No
saclp massaged for at least 3 minutes/one full song and comfort level confirmed
Yes
No
For treatments, massage extended to two songs (5-7mins)
Yes
No
N/A
Conversation and volume kept at a minimum
Yes
No
Stylist cleaned shampoo bowl afterwards
Yes
No
For Color: No product left behind on scalp, hairline, or behind ears
Yes
No
N/A
Towel dried before condition and explained why
Yes
No
re-confirmed how you would like to be styled or if you have plans after the service
Yes
No
Home care products chosen specifically for you
Yes
No
Educated on all products used-how to use and why
Yes
No
Educated on styling tips or techniques
Yes
No
Provided hand mirror to see back of the style
Yes
No
Service satisfaction reaffirmed
Yes
No
Hair is 110% dry upon completion
Yes
No
Walked to changing room and given personal belongings
Yes
No
N/A
Home care products that were discussed during service were pulled and staged at the front desk-verbally reaffirmed the maintanence plan
Yes
No
Provided business card, sharing referral bonus
Yes
No
Asked for after photo for social media
Yes
No
Invited back for future services
Yes
No
Thanked before handed off to front desk for check out-shown gratitude
Yes
No
Notes
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