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Team Resources
Secret Shopper Stylist
Secret Shopper Support Staff Check In & Out
Secret Shopper Support Staff Phone Call
Adjustment Redo Form
RedBubble (Branded Apparel)
Secret Shopper Support Staff Check In & Out
Guest Name
Email
Offered to hang up jacket or coat
Yes
No
N/A
Offered beverage
Yes
No
New
color
guests: Given Patch Test Waiver if not complete
Yes
No
N/A
Provided the lay of the land (homecare & restrooms)
Yes
No
N/A
Advised of what to expect next
Yes
No
Service satisfaction confirmed (i.e. "How was your experience today?")
Yes
No
Offered to reserve next reservation, following up on the stylist's recommendation if given OR verified existing future appointments
Yes
No
Offered home care recommendations to maintain their service/style based on stylists' recs if given
Yes
No
Thanked for visit after payment
Yes
No
Notes
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